CyberSecurity Sticks FAQ’s

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What is CyberSecurity Stick?
The CyberSecurity Stick is a computer virus removal device. Because it is an external, hardware based product, it can remove viruses that go undetected by software anti-virus programs. The CyberSecurity Stick will scan your computer, identify any threats and eliminate them. CyberSecurity Stick has its own operating system built into the stick and it can scan everything on your hard drive without using the infected host operating system.
Why does it work where anti-virus software does not?
You can’t clean an infected computer using a program running on the infected PC, because the infection is running and will trick the program that tries to remove it. The CyberSecurity Stick runs as a separate system and runs while all other programs and infections are not (it does this by rebooting the computer). The infection is not running, and so it can’t interfere when the CyberSecurity Stick finds and removes it.
Is the CyberSecurity Stick for one time use?
You can use the CyberSecurity Stick an unlimited number of times during your subscription period. Virus definition updates are automatically downloaded and saved on the CyberSecurity Stick USB device before each use.
What if my CyberSecurity Stick stops working?
If your CyberSecurity Stick ever stops working while your subscription is active we'll send you a free replacement with free shipping.
Do I need to keep my CyberSecurity Stick plugged in all the time?
No - Unlike an anti-virus program, your CyberSecurity Stick is only running during scans. The CyberSecurity Stick doesn't download any software onto your computer so it cannot run a scan unless you initiate one; this also means that the CyberSecurity Stick can't slow down your computer by loading any new programs onto it. Plug in your CyberSecurity Stick to scan the computer and unplug it when you are done!
Can I use the CyberSecurity Stick on my tablet or smartphone?
Unfortunately, the current version of the CyberSecurity Stick was not designed to support tablet use. The CyberSecurity Stick has been optimized for use on both PCs and Mac computers. As tablets become more and more advanced and receive widespread adoption, we know that there will be an increasing demand for a tablet version of the CyberSecurity Stick. Creating a version for tablets is definitely something we have on our to-do list.
If I already have an anti-virus program, do I still need a CyberSecurity Stick?
Anti-virus programs work while your PC or Mac's operating system is running. These programs protect your computer from malicious software like viruses, trojans, spyware, and malware. Protection from these malicious threats is important and anti-virus software is highly recommended. The CyberSecurity Stick is a hardware device that runs before your PC or Mac starts to remove the infections that got past your anti-virus protection. Once malicious software gets into your computer, it can be impossible to remove it while your computer is on.
Will a CyberSecurity Stick conflict with the anti-virus software I already have installed?
No - the CyberSecurity Stick will be the only program running on your PC. It doesn’t install anything to your PC which means that it’s impossible for it to conflict with programs already on your computer.
Why should I trust the CyberSecurity Stick to remove my virus?
The CyberSecurity Stick is the best way to remove your virus. Independent security experts and government security agencies like the United States Computer Emergency Readiness Team and The Canadian Cyber Incident Response Centre recommend cleaning an infected computer with an external bootable device, like the CyberSecurity Stick.
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