Delivery Policy

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Shipping:
To deliver your order as soon as possible we ship your product(s) using some of the best logistics companies in UK.
Cancellation and Refund Policy:
Any request for cancellation of orders once dispatched shall not be entertained.
SupportMage provides refund only in case of
  • Damaged or Faulty Product(s)
  • Wrong Product(s) delivered which are not as per your order
  • Cancellation of order before dispatch
To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on support@supportmage.com within one working day of delivery. Any return requests later than one working day of delivery will not be entertained. Postage charges for return of products will not be refunded.
A processing fee of 2.5% excluding taxes will be charged on cancellation of prepaid orders before dispatch. This fee will be waived off in case product cannot be dispatched due to a fault of SupportMage (example: out of stock products).
Please allow up to two weeks for your refund to be processed.
Please note that postage/courier charges are not refundable.
For items that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.
Cancellation of order:
SupportMage reserves the right to cancel any order without any explanation for doing so, under situation where SupportMage is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with policy of SupportMage. However, we shall duly intimate the concerned person and the applicable refund will be made in reasonable time.
Delivery Policy for software and digital incident resolution
Digital Delivery Policy is applicable to all The SupportMage Customers via download to the Customers personal desktop computer, installation or acknowledgement of services being received through email and alike. For the sake of reference and brevity all digital services and software provided by the SupportMage is referred to as The Digital Downloads and Resolution or The Digital Downloads
You hereby agree to download The Digital Downloads for private, non-commercial use only and that you will not copy, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or transfer the Digital Downloads to anyone else. Nothing in these conditions of sale grants the Customer any rights other than those expressly set out herein. These terms do not grant the Customer any rights in relation to the synchronization, public performance, promotional use, commercial sale, resale, reproduction, distribution or commercial exploitation of any Digital Downloads. Any breaches of these terms will be pursued to the full extent of the law. Some Digital Downloads sold by SupportMage may contain additional licensing terms or terms of use within the download which the Customer hereby agrees to abide by.
Customer Requirements
In order for the Customer to access the Digital Downloads the Customer is required to have:-
  • an internet connection
  • a personal desktop computer or mobile device capable of opening the Digital Downloads
Email Communications
In the process of availing of a Digital Downloads service or software from SupportMage the Customer email address will be subscribed to SupportMage general email list. SupportMage also passes on the Customer email address to its Authors own email lists if they have asked SupportMage to do this on their behalf. Both subscriptions are opt-in meaning the Customer will receive an opt-in email after the sale asking then to opt-in to receive future promotional emails. SupportMage also use the Customer email address to issue a onetime Order Receipt email to upon receipt of a successful order.
Proof or Delivery
Customers are required to buy SupportMage products on their own accord through using the download links present on the website or opting for the physical delivery (to whichever product applicable.
Use of download links
Using download links confirms to gaining products from the SupportMage will mean that you had gone through the Terms & Conditions and Privacy related to the respective product. It also suggests that you are fully satisfied with the information and features related to the product and you are buying, downloading as well as installing the product with a clear conscience. Using downloading links for storing software on your system and the subsequent invoice generated for the same will act as the ‘proof of delivery’ for the respective product.
You are advised to check the requisite features of the product within the stipulated time frame of 15 days. If you are dissatisfied with the product or it fails to meet your expectation then you can opt for refund as per the refund policy.
If you follow up with a charge up after the initial period then SupportMage can take strict legal action against you in the court of the law against the ‘proof of delivery’. Thereby you are advised not to indulge in such fraudulent activity wherein software is functioning properly yet you opt for a charge back.
Use of ‘physical delivery’ option
Customers can opt for ‘physical delivery’ of certain products on the SupportMage website. These products will be shipped to their designated address for an additional charge of $30 which constitutes the shipping, handling and processing charges. The invoice generated against the product and successful delivery confirmation from our logistics partner will be seen as ‘proof of delivery’ for the product.
You are advised to check the requisite features of the product within the stipulated time frame of 15 days. If you are dissatisfied with the product or it fails to meet your expectation then you can opt for refund as per the refund policy.
If you follow up with a charge up after the initial period then SupportMage can take strict legal action against you in the court of the law against the ‘proof of delivery’. Thereby you are advised not to indulge in such fraudulent activity wherein software is functioning properly yet you opt for a charge back.
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